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Why rackspace cloud is my host

Date: 2010-01-26 Tags: support
Category: rackspacecloud.comRating:
  • R
  • R
  • R
  • R
  • R

So my site was down the other day and I tried to reach the support of Rackspace cloud by a tweet. You know how much time did it take them to respond?

4 minutes.

10 minutes later, I received an email from them saying that they tried to call me but the number wasn't in service. That's because I changed my phone number recently.

3 different ways of respondence in just 10 minutes of the first complaint. Oh, did I mention the site went back online lightning fast?

I'm seriously recommending them to every of my clients from now on.

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