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Their seriousness about customer support and satisfaction isn't just a show

Date: 2012-01-14 Tags: support, customer service
Category: rackspacecloud.comRating:
  • R
  • R
  • R
  • R
  • R

Don't discount how much Rackers love being Rackers and their cloud. I, myself, read almost every post here. I go to the recent posts list and CTRL+click each one in a new tab, even if it has nothing to do with me directly, just so I can keep abreast of what is going on.

I've been to their offices and seen the passion they have for their work, the people they work with, and the people who use their cloud. If I read almost every post in these forums, I am positive there are many there who do the same. I could probably name some names.

I posted another email about doubleclick slowing down webmail and that has already been resolved. Of course I can't know for sure if it was because of my post, but maybe it was...

Anyway, their seriousness about customer support and satisfaction isn't just a show. They live and breathe it, even if it isn't so apparent in these forums. It's probably pretty hard to deal with many of us here. Customers have a tendency to overreact and be quite emotional about stuff they talk about here and I remember many times they have responded to us and it turned into a very long drawn out argument and everyone got more upset, so I can see why even if they do read every post, they don't reply to every post.

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